After-sales service is an important link to ensure stable and reliable operation of product quality. It is an extension of corporate quality management and an important manifestation of our company's purpose of "producing high-quality products and being honest". Our after-sales service must be serious and responsible, and we must solve problems for users.

1. Tight organization and well-established institutions

1>The company has a full-time after-sales service center and full-time after-sales service personnel: the after-sales service center is managed by the sales department, and the full-time personnel are staffed by comrades who are skilled in technology and rigorous in style.

2>After the maintenance personnel arrive at work, they will not stay overnight to troubleshoot the fault. The maintenance personnel can only leave after the fault has been eliminated and the machine has been running normally for more than five hours.

2. Strictly implement the after-sales service terms in the contract
The products sold have a one-year warranty, and "three guarantees" are implemented. For products that have exceeded the warranty period, service channels will always be open, the products will be serviced for life, and service fees will be waived. Guarantee: users have no questions, products have no faults, and services are on call.

3. Continuously understand user opinions

Use user feedback information as an important source to improve product performance and product quality. Wherever the product is installed, the after-sales service information feedback will follow. Establish an after-sales service network, frequently contact users, and constantly guide users to correctly maintain and use equipment to prevent failures.

4. Strictly implement the company’s after-sales service and management system

1>After-sales service personnel are enthusiastic, considerate, technically proficient, and have an excellent style.

2>After-sales service personnel will not give users arbitrary orders, charge arbitrarily, or add any trouble or burden to users. No fees other than those specified are allowed.

3>Carefully fill in the after-sales service user feedback form, take every user opinion seriously and respond in a timely manner.